Dimplex Remote Recall

March 30th, 2010 by Evelyn

On March 16, 2010 Dimplex North America announced a voluntary recall of plug-in remote control receivers included with certain electric fireplaces between 1998 and 2008. Dimplex customers will receive replacements free of charge. In the wake of the Toyota recalls, your first assumption might be that the company was somehow negligent in the manufacturing process to save money and/or worked to hide the issues. In my opinion, Dimplex is a very responsible organization with an excellent reputation based on strong engineering, product development and manufacture.It should be noted that the remote control receivers involved in this Dimplex recall were Underwriters Laboratories Inc. (UL) approved. UL is an “Independent, not-for-profit product safety testing and certification organization. Testing products for public safety. We are all used to seeing the familiar ‘UL Approved’ insignia on the electric products we use. I can only assume that something within the receivers later developed issues that were not foreseen during the rigorous testing and approval process.I am satisfied that the company acted responsibly by choosing to volunteer for this Dimplex recall. I have visited Dimplex’s North American headquarters several times and have a very positive impression of company management and their dedication to the development and manufacture of the highest quality electric fireplaces. The company has put together a very simple process for distributing new receivers. Just complete a short form to receive a free replacement for your Dimplex remote control receiver.

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